A clear understanding of order cancellation, refunds, and vendor-specific return policies on the SevaManjari marketplace.
SevaManjari is a marketplace that connects customers with independent vendors. Refund and return conditions may vary depending on the stage of an order and the individual vendor's policies. Please review the applicable product and vendor information before placing an order.
Refunds are applicable only when an order has not yet been shipped, subject to the applicable conditions.
Returns after shipment or delivery are subject to the respective vendor's return policy.
Customers may request cancellation of an order before the order has been shipped by the respective vendor.
A refund may be applicable for an eligible cancelled order where the order has not yet been shipped.
A refund may be considered when the customer requests cancellation before the vendor has shipped the order.
Once the vendor has shipped an order, the order cannot ordinarily be cancelled under the pre-shipment refund provision.
If the customer wishes to return a shipped or delivered product, the request will be governed by the return policy of the vendor from whom the product was purchased.
Since SevaManjari operates as a marketplace, individual vendors may have different return and replacement conditions.
Customers should review the return information provided on the relevant product, vendor, or order page before purchasing.
If a product is eligible for return under the vendor's policy, customers should initiate the request through the available order or customer support channels.
Review the applicable vendor return policy and confirm that the product is eligible.
Submit the return request through the available SevaManjari support or order channels.
The request will be handled according to the applicable vendor's return and approval process.
If a customer receives a damaged, defective, or incorrect product, the customer should report the issue as soon as reasonably possible through the available support channels.
The applicable resolution, including replacement, return, or refund, will be determined according to the vendor's policy and the circumstances of the order.
Customers may be requested to provide photographs, videos, order information, or other reasonable details to help assess the issue.
Where a refund is approved, the refund will generally be processed through the applicable payment method or payment channel used for the order, subject to the payment provider's processing timelines.
The time taken for the amount to reflect in the customer's account may vary depending on the payment provider or bank.
Certain products may not be eligible for return due to their nature, customization, hygiene considerations, or vendor policy.
Where applicable, such restrictions should be communicated on the relevant product or vendor information before purchase.
SevaManjari facilitates the marketplace connection between customers and independent vendors. We may assist customers by providing order information and facilitating communication with the relevant vendor.
Unless specifically stated otherwise, the individual vendor remains responsible for determining and fulfilling its applicable return, replacement, and product-related policies.
SevaManjari may update this Refund & Return Policy from time to time to reflect changes in marketplace operations, vendor processes, payment systems, or applicable requirements.
The updated version will be published on this page.
