Understanding how your order moves from our marketplace to your doorstep, including dispatch, delivery, and tracking.
SevaManjari is a marketplace that connects customers with independent vendors and sellers. Shipping and delivery are managed directly by the respective vendor unless otherwise stated on the product or order page. SevaManjari facilitates order information and provides available tracking information to customers.
Products listed on SevaManjari are offered by independent vendors. Each vendor is responsible for preparing, packing, dispatching, and arranging delivery of their products.
Shipping methods, delivery partners, dispatch timelines, and applicable shipping charges may therefore vary from vendor to vendor.
After an order is successfully placed, the relevant vendor receives the order information and begins processing it.
Dispatch time may vary depending on the product, vendor, availability, customization requirements, holidays, and other circumstances.
Estimated delivery timelines may be displayed during the ordering process or communicated through available order updates.
Actual delivery time may vary based on the vendor's dispatch time, destination, courier or logistics partner, weather, public holidays, transportation conditions, and other circumstances beyond SevaManjari's direct control.
Shipping charges, where applicable, may be determined by the respective vendor based on factors such as product weight, destination, delivery method, and order value.
Any applicable shipping charges will be displayed or communicated to the customer before completion of the order, wherever applicable.
When a vendor provides shipment or tracking information, SevaManjari may make the available tracking details accessible to the customer through the website, account, order page, or other communication channels.
Your order has been successfully placed with the vendor.
The vendor has prepared and handed the shipment to the delivery partner.
The shipment has been marked as delivered by the delivery partner.
If an order is delayed, customers may first refer to the tracking information provided for the shipment.
Where appropriate, SevaManjari may assist in communicating with the relevant vendor or providing available order information. However, the vendor and their delivery partner remain responsible for the physical shipment and delivery.
Customers are responsible for providing accurate and complete delivery information while placing an order.
Delays, additional charges, failed delivery attempts, or returns resulting from incorrect or incomplete delivery information may be subject to the applicable vendor's policies.
If an order contains products from multiple vendors, the products may be dispatched separately and may arrive in separate shipments.
Customers may therefore receive different tracking information and delivery dates for products belonging to different vendors.
For shipping-related concerns, customers can contact SevaManjari through the available customer support channels. We may provide the tracking information available to us and, where appropriate, coordinate with the relevant vendor.
The resolution of certain shipping issues may depend on the vendor and the logistics provider responsible for the shipment.
SevaManjari may update this Shipping Policy from time to time to reflect changes in marketplace operations, vendor processes, logistics arrangements, or applicable requirements.
The updated version will be published on this page.
